Privacy Policy

1. Introduction

Welcome to Pinatapin.com. This Privacy Policy explains how Brain Information Technologies ("we", "our", "us") collects, uses, shares, and protects your personal data when you use our website Pinatapin.com (the "Website") and our services. We are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner.

2. Data Controller

Brain Information Technologies, located at Georgia, Tbilisi, Vake district, Zakaria Paliashvili street, N 41, is the data controller responsible for your personal data collected through the Website.

3. Information We Collect

We may collect and process the following categories of personal data:

  • Identity and Contact Data: Includes your full name, email address, phone number, and shipping/billing address.
  • Transaction Data: Includes details about payments to and from you and other details of products and services you have purchased from us, such as order history.
  • Financial Data: Payment card details. Please note, we do not store your full payment card information; it is processed and stored by our secure third-party payment processors.
  • Technical and Usage Data: Includes your IP address, browser type and version, device information, operating system, pages visited, time spent on pages, and other diagnostic data.
  • Profile Data: Includes your username and password, purchases or orders made by you, your interests, and preferences.
  • Marketing and Communications Data: Includes your preferences in receiving marketing from us and our third parties and your communication preferences.

4. How and Why We Use Your Information (Legal Basis for Processing)

We use your personal data only when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

Purpose/Activity

Type of Data

Legal Basis for Processing

To register you as a new customer and manage your account.

Identity, Contact, Profile

Performance of a contract with you.

To process and deliver your order.

Identity, Contact, Financial, Transaction

Performance of a contract with you.

To manage our relationship with you, including customer support.

Identity, Contact, Profile, Transaction

Performance of a contract; Legitimate interests.

To send you marketing communications about our products and offers.

Identity, Contact, Marketing

Consent (which you can withdraw at any time).

To improve our Website, products, and services.

Technical, Usage

Legitimate interests (to improve our offerings and user experience).

To ensure the security of our Website and prevent fraud.

Technical, Transaction, Identity

Legitimate interests; Legal obligation.

To comply with legal and regulatory obligations.

Identity, Transaction

Compliance with a legal obligation.

5. How We Share Your Information

We do not sell or rent your personal data. We may share your data with the following categories of trusted third parties to provide our services:

  • Payment Gateway Providers: To process your payments securely.
  • Delivery and Shipping Partners: To deliver the products you have ordered.
  • Marketing and Analytics Partners: To help us analyze our website performance and send marketing communications (e.g., Google Analytics, email marketing services).
  • IT and Cloud Hosting Providers: To host our website and store data securely.
  • Legal and Professional Advisors: In the event of a legal dispute or for compliance purposes.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

6. Data Security

We have implemented appropriate technical and organizational security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. We use SSL encryption for data transmission and limit access to your personal data to those employees and partners who have a business need to know.

7. International Data Transfers

Your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and that adequate protection mechanisms are in place.

8. Data Retention

We will only retain your personal data for as long as is necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

9. Your Data Protection Rights

Under data protection law, you have certain rights, including:

  • Right of Access: To request a copy of the personal data we hold about you.
  • Right to Rectification: To request correction of inaccurate personal data.
  • Right to Erasure (Right to be Forgotten): To request that we delete your personal data.
  • Right to Restrict Processing: To request that we suspend the processing of your personal data.
  • Right to Data Portability: To request the transfer of your personal data to you or a third party in a machine-readable format.
  • Right to Object: To object to our processing of your personal data (e.g., for direct marketing).
  • Right to Withdraw Consent: To withdraw your consent at any time where we are relying on consent to process your data.
  • Right to Lodge a Complaint: To lodge a complaint with a supervisory authority.

To exercise any of these rights, please contact us.

10. Children's Privacy

Our services are not intended for use by children under the age of 16. We do not knowingly collect personal data from children under 16.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

  • 📧 Email: support@pinatapin.com
  • 🏢 Data Controller: Brain Information Technologies
  • 📍 Address: Georgia, Tbilisi, Vake district, Zakaria Paliashvili street, N 41, entrance 1, basement floor
  • 📞 Phone: +995 598 00 17 38