FAQ

Absolutely. User security is our top priority. Our website is protected with a 256-bit SSL certificate, and all your personal data is stored in encrypted form. Your payment transactions are carried out securely using the 3D Secure infrastructure of banks. Additionally, by working with official suppliers, we commit to delivering trouble-free products to you at all times.

You can access your purchased product codes and order details on the "My Orders" page.

You can check all the payments you have made through the "Payment Transactions" page. If the amount was debited from your card after the payment but does not appear on this page, please contact our live support line so we can check the status.

You can create a redemption request for your Razer Gold Pin code through the "Razer Gold Cash-out" page. You can visit our blog page by "clicking here" to access the step-by-step guide about the sales process.

Your sales request will be reviewed and finalized by our professional team as soon as possible, usually within minutes. If you think there is a delay, you can contact us via the live support in the bottom right corner of our site or through our WhatsApp line.

For your sales balances, you can create a withdrawal request through the Balance Withdrawal page. You can access the step-by-step guide regarding the withdrawal process by clicing here

Your withdrawal requests are sent as soon as possible according to our accounting department's processing order, usually within minutes. If you think there is a delay, you can reach out to us via live support or our WhatsApp line.

You can easily update your First and Last Name, Email address, Phone number, and membership password from the Account Information page.

After opening the Membership Information page, you can view and save your billing information by clicking on the "My Billing Information" tab located at the top.

Yes, as Pinatapin.com, we obtain all the product codes (E-pins) we offer for sale only from authorized distributors and official distributors of the brands. The codes you purchase are 100% original, and there is no possibility of experiencing any issues.

For your account cancellation requests, you must contact our customer representatives via our Live Support line due to our security procedures. After your request is received, your account will be permanently deleted.

Pinatapin.com is a young platform that has made a dynamic and fresh entry into the e-pin and digital code industry. Since we are new to the sector, the number of reviews on the internet may be limited for now; however, with our growing user base every day, we continue our journey by proving our approach to fast delivery and reliable service.

Yes, most digital product codes (E-pins) technically have an expiration date. However, do not worry; these periods are not limited to short durations like 1-2 days. Depending on the publishing company, they generally span 1 year or longer. Nevertheless, we recommend that you use your purchased codes as soon as possible.

Digital product codes (E-pin, CD Key, etc.) are "one-time use" and "consumable" products by nature. In accordance with consumer rights regulations, digital codes cannot be returned or exchanged once they have been delivered to you and viewed. Therefore, we kindly ask you to ensure the accuracy of the product (platform, region, etc.) before completing your purchase.